Operating Policies

Rushes

We pride ourselves in completing orders in a timely manner. If your order requires a special delivery date, contact the lab & put a note for us in the special instructions field when submitting your order. We will make every effort to accommodate your deadline.

Payment Options

CREDIT CARD - We accept Visa, Mastercard, American Express and Discover. Each order will be billed to your card on file at the time of shipping.

COD - All orders will be sent to you COD. Drop shipments are not an option with this payment type.

NET 30 - Call the lab for details.

Shipping

We are now using FedEx as our preferred shipping method. We will group as many of your orders together as possible to cut down on shipping costs. Let us know if you have special shipping needs on any particular order in the shipping/special instruction field. Drop shipping is available for an additional $6. Please note, if the address provided is incorrect, there will be a charge of $12 to your account from FedEx

We can also send your orders via USPS, but we do not offer tracking or insurance through this carrier.

Damaged Shipments - In the event you receive an order that has been damaged in shipping, please call us as soon as possible so we can file a claim with the carrier. Most carriers require that you retain all packaging materials for their inspection. Do not dispose of damaged boxes, packing materials, etc. before calling the lab about the damaged shipment.

Internet/E-mail Services

If you have an e-mail address or cell phone, then you can receive a daily report of orders which we have received in the lab, as well as orders which have been shipped, and your account balance. To join the Auto-Report E-list, just send a request by e-mail. Our address is lab@altcolorlab.com.

Limit of Liability

Submitting any media to Ark-La-Tex Color Lab for processing constitutes an AGREEMENT by you, that any damage or loss by our company, subsidiary, or agents, even though due to the negligence or other fault of our company, subsidiary, or agents, will only entitle you to replacement of the product, of like amount, or blank storage media. Except for such replacement, we will be without other warranty or liability. Recovery for any incidental or consequential damages is excluded.

Color Matching

We do not guarantee exact color matching because of variations in paper emulsions. Exact matching of other brands of paper may not be possible. Color matching is not available from photographs not printed at Ark-La-Tex Color Lab.

Supplies

Contact the lab for provided supplies. Visit our website under forms for the supply downloads that are available.